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• Check-in/check-out time

Check-in for both hotels is from 15:00, with check-out time at 12:00. Times may vary according to accommodation packages -please check prior to booking. Guests who wish to use special packages, lift passes and hot spring passes, please exchange at either hotel reception desk prior to check-in. *Guests are not allowed to enter rooms before check-in or after check-out.

• Is parking lot available?

Yes. At KIRORO Resort, there are 2000 parking spots available at no cost. Please use the undercover parking area when staying at The Kiroro, a Tribute Portfolio Hotel, Hokkaido (prior reservation is not requested).

• Can I stay in the same room with a different accommodation plan each day?

If the room or hotel type is the same, you can stay in the same room with a different accommodation plan. Please enquiry for more details to reservation center and inform the hotel staff if you have booked two different plans over different days.

• Are humidifiers available for rent?

Yes, don’t hesitate to ask about it while making reservation. As we do not have large number of humidifiers, there is a possibility that all of them could be rented. (Rental is free). However, reservation is not required, so you may use it, if it is available at the moment. Please inquire at reception.

• Is there any place to put up our luggage before check-in or after check-out?

Yes. We provide coin lockers for our guest’s use. Please inquire at the front reception desk.

• Are there non-smoking rooms available?

Yes. Both The Kiroro, a Tribute Portfolio Hotel, Hokkaido and Sheraton Hokkaido Kiroro Resort are non-smoking hotels. There are no smoking rooms, but we privide special 24 hours open smoking spaces, which our clients can use on their convinience.

• Is there access to the internet in the rooms?

・The Kiroro, a Tribute Portfolio Hotel, Hokkaido Wi-Fi connection is available in the public space except Kiroro Town. ・Sheraton Hokkaido Kiroro Resort and Mountain center Wi-Fi connection is available in the public space except underground locker rooms. Depending on the computer settings, some guests may not be able to connect to the Internet. Please note that we do not take responsibility for any trouble or damage caused to hardware or applications as a result of using the Internet.

• Can I do the laundry during the stay?

Yes. There is a “Coin-operated Laundromat” available on the 3rd floor of [Sheraton Hokkaido Kiroro Resort] and the 4th floor of [The Kiroro, a Tribute Portfolio Hotel, Hokkaido]. Separate dry-cleaning service is also available. Please inquire at the reception desk.

• Is it possible to send skis and luggage prior to check-in?

Yes. Guests who made the reservation can send their luggage to KIRORO Resort in advance. For guests who use our winter season luggage delivery service, please confirm with [The Kiroro, a Tribute Portfolio Hotel, Hokkaido] or [Sheraton Hokkaido Kiroro Resort’s Delivery Counter] to which hotel should it be addressed to. Address: Aza Tokiwa, Akaigawa-mura, Yoichi-gun, Hokkaido, Postal code: 046-0593 Tel: 0135-34-7111 (This postal code is used by KIRORO only) Please include the hotel name along with the name of the sender and receiver. KIRORO [Tribute Portfolio] reception (+ name of receiver) KIRORO [Sheraton] reception (+ name of receiver)

• Are there ATMs nearby?

Unfortunately, there aren’t. The nearest ATM is 23km away in Otaru City, so we advise our guests to make sure they have enough cash before arriving at KIRORO. All major credit cards can be used, as well as QUICPay debit cards.

• Is there a hot spring in Sheraton Hokkaido Kiroro Resort?

There is a japanese style public bath on the 2nd floor called Tokiwa-yu. It is free for guests staying in the hotel.

• Are there any options for dinner?

The Kiroro, a Tribute Portfolio Hotel, Hokkaido: There are restaurants providing a wide range of cuisines, such as Italian food, Japanese food, Barbeque type or Buffet style. We have two restaurants were they accept the seat reservation – Japanese restaurant “Fuga”, serving traditional Japanese cuisine such as sushi and sashimi, and “Yanshu” where you can make your own barbeque with our finest products (inside the restaurant you have the grill in every table, which let you enjoy the meal with the whole family). All the other restaurants such as Italian Restaurant “Alla Moda” or Japanese style food Restaurant “Shunsai” do not require any reservation. You can call the restaurant directly from your room or ask the reception to make it for you. Sheraton Hokkaido Kiroro Resort :There are 3 restaurants in the hotel called Rivierouge, Jura and Lumiere. They are operating differently according to the season. For further information please ask the reception staff.

• Is there safe in the room?

Yes, you can find a safe next to the beds.

• Is there room service or night meal?

In Kiroro Resort room service and night meals are not provided.

• Can I take a meal in the hotel without reservation even if it is not included in my reservation plan?

Yes. In that case you need to pay after the meal at the counter or you can ask for a room charge and pay it out at the check-out time.

• Is there a shop like convenience store?

There are 3 shops in The Kiroro, a Tribute Portfolio Hotel, Hokkaido Area, 1 shop in Sheraton Hokkaido Kiroro Resort and 1 shop in Mountain Center. Most of them are selling goods similar to those available in convenience stores.

• Do I need a taspo to buy cigarettes?

Yes. In Kiroro Resort all cigarette vending machines require TASPO.

• When does Kiroro Snow World open?

Kiroro Snow World for the 2017-2018 season is planned to be open on 23rd November.

• How do I get to the ski area from The Kiroro, a Tribute Portfolio Hotel?

A free shuttle bus runs between The Kiroro, a Tribute Portfolio Hotel and Sheraton Hokkaido Kiroro Resort located within the ski area. The bus ride lasts about 3 minutes.

• What happens if you lost the key for the ski lockers or rooms?

It cost 3000 yen extra for the ski locker’s key and 10,000 yen for the room key.

• Is there a sled course where small children can play?

Yes. (Please check the place before opening the season).

• Is the range of mobile phones stable in the ski area?

It depends on the place. There are areas where mobile range is weak.

• Can I ride the lift with the child on my back?

You cannot use the quad lifts, but you can ride the Gondola with the child on your back.

• Is there equipment I cannot use in the ski area?

You cannot use the plastic skis and saddle skis.

• What kinds of clothes are recommended in the winter?

The temperature in winter can drop to minus 20 degrees, so please wear warm protective clothes, neck warmer and scarf.

• Can I ride the Gondola with a dog?

No. It is forbidden to take a dog on the Gondola.

• Can I walk with the dog in the hotel?

No. It is forbidden to bring a pet in to the hotel.

• Can I play with the dog outside the dog run area?

You can take your dog for a walk around the Kiroro area (with a leash), but outside the dog run you cannot let him run freely.

• What kind of clothes are recommended in the summer?

The temperature might drop to 15 degrees in the evening, so please bring some warm clothes with you for the evenings. Short sleeves and shorts are fine for day time.

• Can I ride the Gondola in a wheelchair?

Yes, you can.

• Can I stay in a tent?

Tents are not allowed in the Kiroro area.

• Is there a place where I can rest?

There is a free resting space in the Mountain Center 2nd floor.

• Is there a nursing room?


• What can I find around KIRORO Resort area?

Kiroro Resort is located about 25 km from Otaru – one of the most popular touristic spots in Hokkaido. In Kiroro Resort there are three shops available for your convenience, but there is no shopping center. Kiroro Resort is surrounded by Hokkaido’s great nature, giving you a chance to rest from the big city life. If you would like to find more about nearby attractions – please check our page.

• Where is the nearest gas station?

In Akaigawa village or Otaru city. Both of them are 30 km apart from the hotel.

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