Kiroro Logo
Buy Pass



Weather and Lift Status

Policy


Terms of use for Kiroro Snow World

Standards on Snow sports safety

Lift pass(KIROCA・RFID card) terms of service

  • There is an additional card deposit charge for KIROCA card. To be refunded upon the return of KIROCA card.
  • There is no refund or exchange for lift tickets if the customer is injured or the lifts close due to bad weather, strong winds etc.
  • It is prohibited to resell or use resold lift tickets.
  • It is prohibited for anyone other than the registrant to use their lift ticket.
  • Kiroro Associates does not take any responsibility for damaged or lost lift tickets.
  • Please submit a Mountain Climbing Plan to the Mountain Club if you wish to enter the backcountry area.
  • The Guests, of Kiroro Snow World, will be required to pay the full cost if he/she asks to be rescued from outside of the resort managed areas.
  • Follow the instructions given by staff and enjoy the Ski Resort safely.
  • Lift tickets will be confiscated if the user(s) does not follow the resort rules.

Rental terms of service

  • Please understand, skiing and snowboarding are extreme sport with inherent dangers.
  • Please understand that we do not guarantee the performance of all skies, boots, snowboarding, and binding at all time for all situation.
  • Regarding any rental equipment, the user who damages any rental equipment, due to their own negligence, misuse, installation or maintenance or adjustment of said rental equipment, or through use in conjunction with these or a third party and, or property, the user shall be responsible for all costs of repairs. Kiroro Snow World does not take responsibility for these damage.
  • Regarding lost or theft of all rental equipment, as well as any rental tools loaned, it is the guests responsibility to cover the costs of the replacement items.

Ski lift terms of service

  • Visitors who are not skiing or snowboarding are restricted from the use of all lifts, except for the Gondola. Gondola round trip tickets are available for visitors who do not wish to ski or snowboard.
  • People with child, either secured to the back or front, are prohibited from using all lifts, except for the Gondola, for safety reasons.
  • Please ensure that ski brakes are in working order and that snowboards have leashes attached when on the mountain.

Corporate registration and corporate pass terms of service

  • Please inform Kiroro Snow World prior to hosting any events or collaboration event with Kiroro.
  • Any commercial activity (lesson, guiding, or event) that uses our ski area facilities or is undertaken via resort property, must be approved by Kiroro Snow World before proceeding. A corporate registration is necessary regardless of company or individual, and is an agreement to the Terms of Service of our skiing area and our approval for the said activity to proceed.
  • If you violate the Terms of Service or any other specific instructions, we hold the right to confiscate or cancel the corporate registration and any associated lift ticket. If you proceed with any lesson, guiding tour or event in the resort without permission you will be asked to leave without refund, and you may be banned from returning to the resort.
  • For further details or to arrange a corporate registration please contact the Kiroro Mountain Club at mountainclub@kiroro.co.jp.

Back country rules

  • Submitting a climbing plan is necessary for anyone who intends to access the back country via the resort boundary.
  • Please submit a Mountain Climbing Plan in the Kiroro Mountain Club (Level 2 of the Mountain Centre) before you access the lifts.
  • Please use only the designated exit and re-entry points when accessing or returning from the non-controlled areas beyond the resort boundary.
  • Ducking ropes is unacceptable under any circumstance and you may have your lift ticket cancelled.
  • Accessing the back country from the car park or private road is prohibited

Non-controlled Area

Charges for rescue outside the controlled area

Keep Connected with Kiroro

SNOW ALERT BY EMAIL Get the latest news and special offer from Kiroro.

Privacy Policy