Given the changing world situation and travel restrictions imposed by different countries, travel may not be at the top of your mind and Kiroro Resort understands the need for increased flexibility with travel planning.

Kiroro Resort ASSURES your purchase of season passes and lift tickets with us!
In any cases of below situation,
・Customers cannot travel to Kiroro Resort whole winter due to government restrictions
・Injury or sickness (Dr. Certificate)
・Pregnancy (Dr. Certificate)
・Any natural disaster under government explanation
・In case for any ski operation closing longer than 4 consecutive days
*requires doctor certification

1) For consecutive days of passes and tickets, the number of days of those items are used will be deducted and refunded on pro-rata basis, except for season passes.
2) Not applicable for pre and post main ski season opening and early closing of the ski lift system in case of snow shortage.

Any unused season passes, tickets, gear rentals and lessons in 2020-21 can be deferred to the winter season in 2022 at the latest.
Items which are purchased by a credit card with over 180 days, the amount after deducting bank transfer fee will be refunded.

For enquiries, please send to info@kiroro.co.jp

Updated 2020 July
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