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FAQ

• Check-in/check-out time

Check-in for both hotels is from 15:00, with check-out time at 11:00. Times may vary according to accommodation packages -please check prior to booking. Guests who wish to use special packages, lift passes and hot spring passes, please exchange at either hotel reception desk prior to check-in. *Guests are not allowed to enter rooms before check-in or after check-out.

• When can I confirm which hotel has been booked when it’s not specified in a package?

We offer some accommodation packages where the hotel has not been specified. We can confirm which hotel was booked in the plan from 17:00 in the evening prior to arrival. Please call KIRORO Resort general information line: 0135-34-7111.

• Is parking lot available?

Yes. At KIRORO Resort, there are 2000 parking spots available at no cost. Please use the undercover parking area when staying at Hotel Piano (prior reservation is not requested).

• Can I stay in the same room with a different accommodation plan each day?

If the room or hotel type is the same, you can stay in the same room with a different accommodation plan. Please enquiry for more details to reservation center and inform the hotel staff if you have booked two different plans over different days.

• Are humidifiers available for rent?

Yes, don’t hesitate to ask about it while making reservation. As we do not have large number of humidifiers, there is a possibility that all of them could be rented. (Rental is free). However, reservation is not required, so you may use it, if it is available at the moment. Please inquire at reception.

• What is the difference between Hotel Piano and Mountain Hotel?

For guests who have come primarily for skiing or snowboarding, we recommend to stay at Mountain Hotel, as it has direct access to KIRORO Snow World ski slopes. For guests who wish to enjoy resort-style accommodation and take advantage of hot spring and pool facilities, Hotel Piano, located next to KIRORO Town, will suit their needs perfectly.

• Is there any place to put up our luggage before check-in or after check-out?

Yes. We provide coin lockers for our guest’s use. Please inquire at the front reception desk.

• Are there non-smoking rooms available?

Yes. Both Hotel Piano and Mountain Hotel are non-smoking hotels. There are no smoking rooms, but we privide special 24 hours open smoking spaces, which our clients can use on their convinience.

• What room amenities are provided?

Toothbrush set, shaver, comb, shower cap, shampoo, conditioner, body soap, hand soap, face towel, bath towel, yukata (adult size), room slippers hair dryer, clothes brush, shoe horn, clothes hangers, tea set, kettle, teapot, bar fridge (cooking only), cups. Please ask at reception if you require children’s size yukatas.

• Is there access to the internet in the rooms?

There will be Wi-Fi available in Hotel Piano rooms from December 5, 2014. ・Hotel Piano Wi-Fi connection is available in the public space except Kiroro Town. ・Mountain Hotel and Mountain center Wi-Fi connection is available in the public space except underground locker rooms. Depending on the computer settings, some guests may not be able to connect to the Internet. Please note that we do not take responsibility for any trouble or damage caused to hardware or applications as a result of using the Internet.
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