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FAQ

• Check-in/check-out time

Check-in for both hotels is from 15:00, with check-out time at 12:00. Times may vary according to accommodation packages -please check prior to booking. Guests who wish to use special packages, lift passes and hot spring passes, please exchange at either hotel reception desk prior to check-in. *Guests are not allowed to enter rooms before check-in or after check-out.

• Is parking lot available?

Yes. At KIRORO Resort, there are 2000 parking spots available at no cost. Please use the undercover parking area when staying at The Kiroro, a Tribute Portfolio Hotel, Hokkaido (prior reservation is not requested).

• Can I stay in the same room with a different accommodation plan each day?

If the room or hotel type is the same, you can stay in the same room with a different accommodation plan. Please enquiry for more details to reservation center and inform the hotel staff if you have booked two different plans over different days.

• Are humidifiers available for rent?

Yes, don’t hesitate to ask about it while making reservation. As we do not have large number of humidifiers, there is a possibility that all of them could be rented. (Rental is free). However, reservation is not required, so you may use it, if it is available at the moment. Please inquire at reception.

• Is there any place to put up our luggage before check-in or after check-out?

Yes. We provide coin lockers for our guest’s use. Please inquire at the front reception desk.

• Are there non-smoking rooms available?

Yes. Both The Kiroro, a Tribute Portfolio Hotel, Hokkaido and Sheraton Hokkaido Kiroro Resort are non-smoking hotels. There are no smoking rooms, but we privide special 24 hours open smoking spaces, which our clients can use on their convinience.

• Is there access to the internet in the rooms?

・The Kiroro, a Tribute Portfolio Hotel, Hokkaido Wi-Fi connection is available in the public space except Kiroro Town. ・Sheraton Hokkaido Kiroro Resort and Mountain center Wi-Fi connection is available in the public space except underground locker rooms. Depending on the computer settings, some guests may not be able to connect to the Internet. Please note that we do not take responsibility for any trouble or damage caused to hardware or applications as a result of using the Internet.

• Can I do the laundry during the stay?

Yes. There is a “Coin-operated Laundromat” available on the 3rd floor of [Sheraton Hokkaido Kiroro Resort] and the 4th floor of [The Kiroro, a Tribute Portfolio Hotel, Hokkaido]. Separate dry-cleaning service is also available. Please inquire at the reception desk.

• Is it possible to send skis and luggage prior to check-in?

Yes. Guests who made the reservation can send their luggage to KIRORO Resort in advance. For guests who use our winter season luggage delivery service, please confirm with [The Kiroro, a Tribute Portfolio Hotel, Hokkaido] or [Sheraton Hokkaido Kiroro Resort’s Delivery Counter] to which hotel should it be addressed to. Address: Aza Tokiwa, Akaigawa-mura, Yoichi-gun, Hokkaido, Postal code: 046-0593 Tel: 0135-34-7111 (This postal code is used by KIRORO only) Please include the hotel name along with the name of the sender and receiver. KIRORO [Tribute Portfolio] reception (+ name of receiver) KIRORO [Sheraton] reception (+ name of receiver)

• Are there ATMs nearby?

Unfortunately, there aren’t. The nearest ATM is 23km away in Otaru City, so we advise our guests to make sure they have enough cash before arriving at KIRORO. All major credit cards can be used, as well as QUICPay debit cards.
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LIFT RATE
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WHY KIRORO?
SUMMER
ACTIVITIES
ATTRACTIONS
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TRIBUTE PORTFOLIO
THE RESORT
DINGING
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