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Personal Information Handling Guidelines


I. Purpose of using personal information
  Personal information kept by our company (individual personal data owned by our company) and how it is used are described below.
 
Individual personal data owned by our company Its purpose of usage
Personal information of our guests who book our hotel or register themselves as our users via the Internet prearranged accommodation The information is used to receive prearranged accommodation. At a guest's request, the information is used to send our e-mail newsletter to the guest.
Personal information of customers who purchase our products via online shopping The information is used to send our e-mail newsletter. At the customer's request, the information is used to send our e-mail newsletter to the customer.
Personal information of customers who apply using the request form for the Bridal brochure The information is used to send our e-mail brochure.
Personal information of customers who apply via the application form of the links page The information is used to add a URL of a customer on the links page.
Personal information of customers who apply via the Present Corner The information is used to send a gift. At the customer's request, the information is used to send our e-mail newsletter.
Personal information of customers who register themselves in our i-mail club The information is used to send our e-mail newsletter.

II. Procedure for requests for disclosure or correction of personal information
  Our company handles requests such as disclosure, change, deletion, and discontinuation of usage made by a principal of our owned individual personal data or his or her proxy using the following procedure.

1) Disclosure procedure
 
Procedure for disclosure of personal information
Our company discloses the personal information of our customers based on the Personal information Protection Law.
Please apply for disclosure of personal information using the procedure described below.
Persons who can request personal information disclosure Persons who can request information disclosure are only the principal, his or her attorney, or his or her proxy.
A document verifying the applicant's identity must be submitted.
Please submit inPDF format/a letter of authorization (8KB) when a proxy requests information disclosure.
Fee Please enclose 600 yen in the form of a fixed postal money order (includes tax) as a fee.
A fixed postal money order can be purchased at any post office.
Reception
method		 Please fill out our request form for personal information disclosure and mail the form along with any necessary documents to the address provided below.

To: Kiroro Associates Corp.
Attention: the Personal information Protection Office of the Administration Division of the General Affairs Department
128-1 Tokiwa, Aza, Akaigawa-mura, Yoichi-gun, Hokkaido, 046-0593

We will mail the information to the address of the principal of the personal information.
Please note that in the event that we do not have the information requested, as a rule, the 600 yen fee will not be returned.
Required
documents		 Documents to be sent for disclosure request
1.Application form for personal information disclosure
2.Document required for your identification (Please confirm on the application form for personal information disclosure)
3.Fee (600 yen) As a fixed postal money order
PDF・An application form for personal information disclosure from Kiroro Associates Corp. (12KB)
Notes Due to certain conditions described below, the personal information requested will not be disclosed. In the event that that information requested is not to be disclosed, we will notify the principal by mail of the reason. Please note that in the event that the information requested is not to be disclosed, the 600 yen fee will not be returned, as a rule.

(1)Identity verification is not possible owing to the fact that the address described in the application form for personal information disclosure or in the document of identity verification does not match the address in our records.
(2)The appricant does so by proxy, but the authorization of proxy cannot be confirmed.
(3)The application form received is incomplete or flawed.
(4)The subject of disclosure request does not correspond to our owned individual personal data
(5)There is a concern of damaging the life, the body, an asset or other rights and privileges of a principal or a third party.
(6)There is concern that the integrity of our office of business management may be compromised.
(7)There is a concern of breaking other ordinances.

2） Correction procedure
 
Procedure for correcting personal information
Correction, discontinuation of usage, deletion, and cessation of providing a customer's personal information to a third party are implemented according to the Personal information Protection Law.
If you would like to correct the information, please apply in accordance with the procedure described below.
Persons who can request corrections The person who can request corrections is the principal of the information or an attorney or a proxy.
Please note that we must confirm the identity of the principal.
Receiving
method		 Please contact the department in charge of the personal information of our company.
When our company obtains personal information from a customer or our company sends e-mail or direct mail, the department in charge of personal information informs the customer of its name and how it can be contacted by the customer.
We may ask a customer to submit a prescribed form.
Please note that it may take time to confirm or correct the information of a customer.
Fee Free
Note There are cases when we cannot handle requests owing to legal reasons.
In these situations, the person inquiring will be notified of the reasons.

III. Contact for inquiry
  If you have questions regarding disclosure or correction of the personal information of a customer,
the Personal information Protection Office of the Administration Division of the General Affairs Department of Kiroro Associates Corp. will answer them.
Phone: 0135-35-3122
Inquiries are received from 9:30 to 18:00 Mon through Fri (Except for national holidays and our holidays)


Personal Information Protection Policy > 


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