KIRORO ASSOCIATES CORPORATION ("KIRORO" below) has implemented and currently maintains the personal information protection policy in order to maintain customer trust, conform to laws and norms related to personal information, and appropriately manage personal information.
1. Basic position
KIRORO has set out company rules and systems related to the handling of personal information in order to implement this policy. We have thoroughly informed our employees (directors, employees, contract employees, fixed-term employees, temporary employees, etc.) of these rules and systems, and we maintain and improve them regularly。
2. Appropriate management
- (1) KIRORO will work to keep personal information accurate and updated within the scope of its use.
- (2) KIRORO will enact appropriate confidentiality protection measures and take necessary corrective action in order to prevent the loss, disclosure, destruction, or corruption of personal information.
- (3) KIRORO will appropriately supervise affairs to ensure that personal information is kept confidential and handled properly when requesting other parties to handle this personal information.
3. Clearly defining the purpose of use
- (1) KIRORO will obtain personal information using legal and aboveboard means, and clearly defining on our website the purpose of using the various types of personal information when it is collected.
- (2) When indirectly obtaining personal information, KIRORO will declare the purpose of using this personal information on our website.
4. Conforming to the purpose of use
- (1) KIRORO will use personal information within the scope of the purpose of use.
- (2) When KIRORO uses personal information other than for the purpose of use, we will notify the person in question beforehand to confirm.
5. Providing personal information to third parties
KIRORO may provide retained personal data to our group companies and business associates using the procedures required by law and other norms
6. Disclosure and correction of retained personal data
If we receive a request to disclose, correct, or stop the use of retained personal data from the person in question, we will revise/delete the personal information in a reasonable time frame.
Established: August 1, 1999
Revised: November 1, 2010
Updated: November 1, 2010
KIRORO ASSOCIATES CORPORATION
*Our company may revise the Personal Information Protection Policy on our website in order to improve the protection of personal information and to conform to changes to related laws and norms, so please check back periodically
Cautions regarding the use of this site
This website is administered and managed by KIRORO ASSOCIATES CORPORATIUON ("KIRORO" below).
Before using this website, please carefully read and agree to the terms of use stipulated below. In addition to the personal information obtained through this website, these terms of use apply to the handling of personal information collected from providing hotel services, sales correspondence, and event organizing businesses. If there is are special terms of use applied to any service content on this site, please also carefully read and agree to the these terms of use before using this service content. Please note that we assume you have agreed to all of the terms of use when you use this website. The terms of use for this website and the service content pages may be changed as appropriate, so please check back whenever you use this website or associated service content.
1. Handling of personal information
[Why we require personal information and how we use it]
We have you provide personal information in order to provide services on this website primarily for purposes such as the following:
- (1) Reservation and user registration on the "Internet Reservations" page
- (2) Product purchases on the "Online Shopping" page
- (3) General inquiries including accommodations, bridal services, or employment opportunities
- (4) Applications for giveaway promotions
- (5) Other services that require personal information
Personal information that you provide to this website as well as personal information that we possess will be used for the following purposes.
- (1) Management of information related to reservations, accommodations, and user/members
- (2) Management of product orders, shipments and billing, as well as sending requested brochures
- (3) Sending e-mail newsletters and postal mail to provide information about services and events. (Includes confirmation emails)
- (4) User and marketing analyses to improve the operational management of our hotels.
- (5) User and marketing analyses to improve the quality of product planning for other facilities managed by owners of our hotels.
- (6) Purchasing history of customers who inquire about our hotels
- (7) Providing information about our customers' everyday lives, living environment, and leisure activities for products and services provided by associated companies in the Mitsui Fudosan group
- (8) Management of employment, job interviews, communication for confirmation, etc.
*Companies in the Mitsui Fudosan group refer to Mitsui Fudosan as well as its consolidated subsidiaries, which are listed in its financial reports.
[How we provide personal information to third parties]
- (1) We may share your personal information with third parties such as the other companies in the Mitsui Fudosan group and our business partners when this is in compliance with the law, and to achieve the purposes specified in "Why we require personal information and how we use it" .
- (2) In addition to your name, address, and telephone number we will provide any information required for business purposes, but we will only provide the minimum information required.
- (3) Information provided to third parties will be provided by means including writing, mail, telephone, fax, e-mail, and electronic media, and we will take appropriate steps to ensure confidentiality. Electronic data will provided it is encrypted.
- (4) When requested by a customer to stop supplying personal information to third parties, we will do so. Please contact our Personal Information Customer Center in this regard.
[Cookies]
Cookies are used to provide efficient services on this website. Cookies are primarily used for purposes such as the following.
- (1) Input assistance for members on service pages
- (2) Customized web and email services to suit each customer
- (3) Provide statistical data that have no personal identifiers
The use of cookies is solely limited to providing improved services and user analysis, not to infringe customers' privacy. You can disable the use of cookies, but some of the services on this website may not function.
A cookie is a small snippet of information sent by a web server to the user's web browser so that the Internet can be used efficiently. Cookies control access history, the user's website viewing environment (OS and type of browser), but the information itself does not contain personal information.
[Access logs]
Customer information is stored as access logs on this website. Access logs are used for the purposes such as the following:
- (1) To identify and resolve the issues caused at the web server
- (2) To increase customer satisfaction by improving this website and email services
- (3) To utilize information obtained on the website as statistical data without identifying individuals personally
*Access logs refer to information such as the domain name, IP address, OS, browser, and the time accessed. The IP address is a number that can be used to determine the computer that you use.
[How personal information is used on linked sites]
Our website may contain links to other websites of interest. Once you have clicked on these links to leave our site, we are not in any way responsible for the collection of personal information at other websites. Please use these other websites at your own risk.
[SSL encrypted communications]
As a rule, all personal information that you provide on our website is sent over a secure sockets layer (SSL) certified by VeriSign Japan K.K.
2. Inquiries related to personal information
[Correction and deletion of your information]
When requested by a customer to stop supplying retained personal information, we will do so. Please contact our Personal Information Customer Center as indicated below. If we receive a request to do so from the person in question, we will revise/delete the personal information in a reasonable time frame. We are not subject to these restrictions when the life, health, assets, or other rights of the person in question or of a third party are at risk, or when there is risk of a significant impediment to our business operations. If you can access the website with your ID and password and modify or delete the information, please do so
[Disclosure of your information]
The person in question is entitled to request the disclosure of retained personal information. Accordingly, the person in question is able to request the correction of information, the addition of information, as well as the cessation of its use. Please contact our Personal Information Customer Center in writing in this regard.
Personal Information Customer Center
128-1 Aza Tokiwa, Akaigawa-mura, Yoichi-gun, Hokkaido, 046-0593
Personal Information Protection Office, Management Dept., KIRORO ASSOCIATES CORPORATION
TEL 0135-35-3122 (Weekdays: 9:30 to 18:00) FAX 0135-35-3102
3. Use of our website
[Copyrights]
All content included on this website including text, graphics, logos, layouts, and character designs, are protected by trademark, copyright, and other intellectual property rights, and are the property of KIRORO or their respective owners who have licensed their use to KIRORO. We grant viewers a limited license to access and make personal use of this site. The duplication and reuse of this content without the permission of the respective owner is prohibited.
[Information provided on this site]
We attempt to ensure that information on this site is as accurate as possible. However, we do not guarantee that service descriptions or other content on this site is accurate, complete, reliable, current, or error-free. We assume no responsibility whatsoever for any damages resulting from the use of this site. We take no responsibility and assume no liability for damages and loses arising from any actions taken based on the said information.
[Problems that occur during the use of this site]
We take no responsibility and assume no liability for damage and problems on your computer hardware and software, virus infections, or data loss resulting from the use of this website. We also assume no responsibility whatsoever for any damages or losses between you and a third party during the use of this website.
[Responsibility for customer inquiries]
We take no responsibility and assume no liability when your inquiries or request for information cannot be submitted or received because of technical problems on the Internet.
[Information provided to customers]
We retain the rights to all information sent to customers, and the use of printed materials on other websites without the permission of KIRORO is prohibited.
[Updates to this site]
The information, service details, addresses may be changed or removed without prior notice. We take no responsibility and assume no liability for any content posted by you or any third party on the message board or any other part of this website. We also reserve the right to make changes or delete inappropriate content posted to our website.
[Linking policy]
If you would like to link to this website, contact our customer representative. Your site should not contain content that could be construed as distasteful, offensive or controversial.
Established : March 1, 2008
Revised: September 30, 2010
Updated: September 30, 2010
KIRORO ASSOCIATES CORPORATION
When requesting the disclosure or correction of personal information
KIRORO will respond in the following way to requests made by the person in question or their representatives for the disclosure, change, deletion, or cessation of use of retained personal data.
(1) Disclosure procedure
[Guide to our personal information disclosure procedures]
KIRORO will disclose the personal information of customers in accordance with the Personal Information Protection Law.
Please request the disclosure of personal information based on the procedure below.
| Who can request disclosure? | The person or in question must be the person in question, their legal representative, or any other representative. We ask that you submit documents to confirm the identity of the person in question. |
|---|---|
| Fee | Please enclose a 600 yen (includes tax) postal money order. *Postal money orders may be obtained at the post office. |
| Method of receipt | Please fill out the required portions of KIRORO's Information Disclosure Request Form and send it to the following address by mail. Personal Information Protection Office, Management Dept., KIRORO ASSOCIATES CORPORATION *We will send the reply to the address of the person in question. |
| Required documents | ・Documents to send when requesting disclosure etc. (１) Personal Information Disclosure Request Form (２) Documents required to confirm the identity of the person in question (please confirm the Disclosure Request Form) (３) Fee (600 yen postal money order) |
| Remarks | Information will not be disclosed in the following cases. We will inform you if we do not be disclosing the information and we will inform you of the reason. Even if we do not disclose the information, we will charge the fee. (1) If the address on the Disclosure Request Form, the address on the identify confirmation documents, and the address registered on our website do not match.(2) If the right of representation cannot be confirmed for a request from a representative. (3) If there are any deficiencies in the required documents. (4) If the request for disclosure is not for "retained personal data". (5) If there is a risk that the life, health, assets, or other rights of the person in question or a third party may be infringed. (6) If there is risk of a significant impediment to our business operations. (7) If this is against the law. |
(2) Correction procedure
[Guide to our personal information correction procedures]
KIRORO will correct, stop the use of, delete, or stop providing to third parties any personal information of customers in accordance with the Personal Information Protection Law.
Please request the correction of personal information based on the procedure below.
| Claimant | ・The person or in question must be the person in question, their legal representative, or any other representative. ・Please note that we will need to confirm the identity of the person in question. |
|---|---|
| Method of receipt | Please contact the contact person at the department in charge. ・When KIRORO obtains personal information from you or sends you direct mail, we tell you the department in charge and the contact person. ・Please use the prescribed form to submit your request. ・Please note that some time may be required to confirm and correct the information. |
| Fee | Free of charge |
| Additional information | We may not be able to meet your request in some reasons due to legal reasons. In such cases, we will inform you of this and of the reason. |
Contact
Please contact us if you have any questions regarding the disclosure and correction of personal information.
Personal Information Protection Office, Management Dept., KIRORO ASSOCIATES CORPORATION
Phone number: 0135-35-3122
Office hours: Monday to Friday 9:30 to 18:00 (not including holidays and days we are closed)
